5-1) Customer Relationship Management (CRM) is discussed in the
text. Briefly summarize in your own words what CRM is all
about. What are the benefits? Do you see any possible downside?
5-3) Have you been involved in either the planning of a new
system implementation or been an early adopter of a new system?
Most people have had some involvement in at least the
implementation phase. Discuss your experience. Was a
SDLC process used? What sort of implementation method would
you recommend and why?
5-4) Most IS departments have a backlog of work. Is the
System Development Life Cycle a good idea or does it just add
additional delays? Are the system delays largely necessary or
unnecessary? Have you been involved in this process? If so, discuss
your experience. If not, what is your opinion of this process and
what do you see your role being
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