1. The text indicates that both writing and speaking are important skills. Explain when each is the most effective when attempting to increase channel richness? (Hint: Review Choice of Communication Channel section in the chapter)
2. Let’s take your answer a step further. What are the most effective methods of communication when attempting to achieve specific results? For example, when should you use written communication vs. a phone call? When should you send a letter? When is oral communication more effective? (Hint: these answers are in the Choosing Communication Methods section in the chapter).
3. Review the statistics on page 361. How do you feel about the related office practices involved in these statistics? Are the behaviors described appropriate in the workplace? Explain your answer.
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